Terms & Conditions

1. Supplier identification 

www.sensoryoojamabobs.co.uk is a site operated by Abigail Lee.

We are registered in the United Kingdom under and our trading address is 24 Margaret Crescent, Burnham-on-Sea, TA8 1BX1.

2. Privacy Policy & Cookies

The website is owned by Abigail Lee.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

• Strictly necessary cookies – These are cookies that are essential to the operation of our website.
• Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
• Functionality cookies – These cookies are used to recognise you when you return to our website.
• Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We also use Google Analytics to collect cookies and monitor website traffic.

We may monitor traffic to our site and collect the following information:

• The IP address of your computer.
• The referring website from which you have got to our website from. 

The reasons for this are:

• To make ongoing improvements to our website based on this data.
• To see our most popular sources of business.
  
  
  

Disclosure of personal data

We may disclose your personal data:

• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
• We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Product information 

We are unable to guarantee the durability of chewy jewellery items 

Unfortunately it is not possible to guarantee how long chewy jewellery items will last, due to the huge variation in chewing intensity, frequency and manner between individuals.

Chewy Oojamabobs are durable but will of course still show wear with time/use. If the individual is more inclined to mouth or chew lightly, the product will last a lot longer than with a more aggressive chewer.

4. Right to cancel

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations. 

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us UNUSED to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

• for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  
  
  

5. Notices 

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@sensoryoojamabobs.co.uk. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. This does not apply to items which have been used and are damaged due to chewing. To request an exchange, please send us an email at enquiries@sensoryoojamabobs.co.uk.

7. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. 

8. Contact

We may contact you from time to time using the email address provided during checkout. These website terms and conditions are designed for acceptance through use. Rather than being required to read them and accept them using a checkbox or similar, visitors to this website are simply deemed to have accepted the terms and conditions as soon as they start using the site. In using the website, you agree to such contact by email and to receiving invitations to review your order.

If you would prefer NOT to receive emails asking you to review purchased products, please email orders@sensoryoojamabobs.co.uk with the subject heading ‘opt out’